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We added 50 or 60 small investors that invested between CZK. Their customer service team is encouraged to stay on the phone as long as they want and need in order to make the customer happy. Once we pro-actively, fully refunded customers who had bought an experience at a higher price a few days before the price dropped. We basically blew their minds, because they had never experienced that before.

We are building a company that proactively gives back, something I think is right.

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I am sure one of our members have probably said to a friend that we were dumb or that they tricked us into getting money back. But if they say it to five people, at least one of those is going to visit the website to see what these guys are all about if they really refund money proactively. He started his career in HR management but he still hire people the simple way. I sit in front of somebody, I ask and I listen.

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They have to know it and believe in it. I believe that being happy is more important than having more money. If we failed, I would still be really proud of the amazing business we made and lives we affected. Not many people outside feel the same way. I go through a list of venues, finding the style I want — it has to be unique and premium — and then I approach the hotel or restaurant.

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Your social concierge - getting you access to unique experiences in the world's coolest cities, carefully hand-picking the best things to do in your city. Who are Lime & Tonic? Who are Lime&Tonic? Lime&Tonic's Simple Booking Process up quickly as a guest or member. Easy peasy, Lime & Tonic squeezy.

Most of the time we brainstorm together about the concept, food, drinks… everything. The last changes were based on our customer data which was eye-opening. All the previous pivots were kind of accidental.

With the last one, we saw what our customers were buying and how frequently. Many consumer goods companies consider four purchases per year to be a successful, high-frequency buyer.

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I feel more positive and confident than I felt in the last three years. I feel very strongly that it is going to work. Thanks for sharing these Information. Graphic Desi In this bonus last episode of this new podcast series, BrandHook MD, Pip Stocks, talks with former ANZ group general manager of marketing, Louise Eyres, talks about the importance of thinking like a customer and using intuition to solve customer painpoints.

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Show Comments. Popular Study: What will customer experience look like in ?

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What 15 years of emotional intelligence told us about youth media audiences Taking people on an emotional journey through content is the most critical part of being a publisher. Gil Fewster Creative technologist, The Royals. This is a unique experience!

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The news you need to know: October 28 Mango ice tea with gin. Now go totally over the top with your choice of bursting boba below: TIP: Add real fruit garnish for added freshness in an exquisite choice of glassware and let the evening beGIN? Double-strain cocktail into chilled cocktail glass. TIP- If you are more of a vodka person, follow these simple tips, simply swap the gin for vodka. Instructions Fill a Collins glass with ice. Today's Top Stories.

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